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New Features in May

Letter from the Managing Editor:

Next month, Roger Burlton, Paul Harmon and I will attend the BPM in Europe Conference—Paul as a Keynote Speaker, Roger as Co-chair, and I to scout for potential authors for BPTrends and also as an enthusiastic observer and lover of London. We hope all of our authors and readers in attendance will come by to offer suggestions on how we might improve BPTrends and just to be sociable.

We look forward to seeing you in London.

Carolyn Potts
Managing Editor

BPTrends Monthly Email Advisors
May 14 - Steps Toward a Discipline for Process Managers
Over the years there have been a number of steps toward reconceptualizing operational management in process terms. Here’s a quick review of some of the important steps in this effort. Download PDF
May 28 - Processes and Business Models
There has been quite a bit of talk about business models recently. The idea of a business model is important when one is considering transforming major business processes. In this Advisor, I will discuss some of the ways in which a business model can affect the outcome of a major business transformation project.
Columns
Processes in Practice: Process in the Digital Revolution
Rob Davis exhorts process practitioners to embrace the digital revolution and the cultural changes it has brought about. He opines that media-driven social collaboration is becoming a key part of business. In this Column, Rob examines four main technology forces that are already having an impact on process and will have a major effect in the future—Social—Cloud—Mobile—Big Data. How’s your social collaboration I.Q.?
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Business Architecture: Business Architecture Scenarios
When do you select business architecture as the approach to your process problems? Mike Rosen cites a list of some common scenarios where business architecture is a proven approach and provides two examples from his experience. In his solution narrative, he uses a Business Architecture Framework to illustrate the process. Do you have some process problems where implementing such an approach would be useful?
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Business Rule Solutions: Four Very Useful Constructs for Concept Models—Developing a Structured Business Vocabulary
Ron Ross asks, “Got functional silos across your business processes?” In this Column, Ron proposes the concept model as the remedy for the Tower of Babel environment this creates. He presents four prefabricated elements of structure—ones that will enable you to build a complete and robust business vocabulary in your organization.
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Articles
Are You Prepared for Adaptive Case Management and Better Customer Engagement?
With the increasing number of new technology devices and many channels of communication, organizations are finding it increasingly difficult to find and retain customers. To effectively respond to this new model of customer engagement, Dermot McCauley asserts that organizations must master the unpredictable as well as the routine in customer transactions. He argues that adopting an adaptive case management platform will help to achieve that goal.
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Why Introduce a BPMS with Analytic Functionality?
In this Article, Enrique Medina examines the benefits of implementing a BPMS with analytic functionality in your Continuous Improvement Program. He focuses on how to think about the data you can use to measure how the processes are working, giving you the ability to determine when additional improvements are required.
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Book Review
Knowledge Automation by Alan N. Fish. Reviewed by Paul Harmon
This is one of the important books behind the current shift from business rules to decision management and a major step toward thinking of processes and rules as two sides of the same coin.
Download PDF

Exemplary Performance by Paul Elliott and Al Folsom. Reviewed by Paul Harmon
Here’s a new book that describes how organizations might think about managing their human resources to achieve superior results. There are a number of diagnostic tools that are widely used by human performance technologists, and this book focuses on a subset of those tools that are used to analyze employee or managerial performance.
Download PDF
Calendar of Events

Conferences

BPM RIO June 4-6, 2013, Rio de Janeiro, Brazil
BPM Rio 2013 the 1st BPM International Conference in Brazil will focus on BPM Innovation—from Strategy to Execution. The conference will feature many well respected leaders in BPM and Lean, including Roger Burlton, Founder and Chief Consultant at BPTrends Associates. This important annual Conference is produced by Enjourney and Dynamica, in partnership with BPTA.

BPM in Europe 2013, June 11-14, 2013, London, England
This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will again be co-located with the popular annual Enterprise Architecture Conference.

Building Business Capability Conference November 11-15, 2013, Las Vegas, Nevada
This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and IIBA, bringing together a broad range of professionals collaborating to provide integrated solutions for enterprise performance improvement.

Education and Training

BPTA Principles Course (1 day)

BPTA Professional Certificate Program

  • Alithis
    • Montreal, Canada, September 24-28, 2013 (in French)
    • Ottawa, Canada, October, 2013 (in English)
    • Ottawa, Canada, January, 2014 (in English)
  • Circum
    • Riyadh, Yas Island, Abu Dhabi, November 25-29, 2013 (in English)
  • Corporate Education Group
    • Framingham, MA, June 17-21, 2013
    • Waltham, MA, September 16-20, 2013
    • Chicago, Ill., November 4-8, 2013
    • Waltham, MA, December 2-6, 2013
  • Enjourney/Expertise
    • Brasilia, Brazil, June 10-14, 2013
    • Recife, Brazil, August 5-9, 2013
    • Sao Paulo, Brazil, September 9-13, 2013
    • Sao Paulo, Brazil, December 9-13, 2013

BPTA Advanced Certificate Program

BPTA BPM Enterprise Certificate Program

View Complete Calendar of Events

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