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New Features in July

Letter from the Founders:

This month, we are introducing and new feature—Notes on Innovation. Each Note on Innovation will describe a single innovative technical or business model that might be useful to process redesign teams. Over time, we hope to build a resource that redesign teams can consult when they are looking for innovative ways to modify existing business processes. We invite our members and readers to contribute their technical or conceptual innovations to Notes on Innnovation. Anyone with an innovative approach that might be of interest to our readers is invited to contact Carolyn Potts, Managing Editor, BPTrends at capotts@bptrends.com. Working together, we hope to create a resource that is useful to all process redesign teams.

Paul Harmon
Celia Wolf

BPTrends Monthly Email Advisors
July 13 - What Can Enterprise Process Work Accomplish?
Most organizations are focused on redesigning and improving their core processes. A growing number, however, are working to integrate and manage processes throughout the entire enterprise. What’s involved in this type of enterprise process work?
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July 27 - Process vs. Projects
There has been some discussion on our BPTrends LinkedIn Discussion Group on whether a process is a project. Here’s our take.
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Spotlight: Notes on Innovation
July 20 - RFID Tags
Our first Note on Innovation introduces Radio-Frequency IDentification tags—chips that can be embedded in products that are used to track and locate items in supply chains or on the retail floor.
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Columns
Performance Architecture: The Checklist - The Great Equalizer
As practitioners, Roger Addison and Carol Haig, have long advocated for the "job aid" as a first response to most requests for performance improvement help. One such tool is the checklist. They were excited to discover another advocate in the Surgeon for the World Health Organization, Dr. Atul Gawande, author of the best selling book, The Checklist Manifesto: How To Get Things Right. Read their Column and consider the potential value of the checklist in your own work.
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BPM in India: Spreading their Wings - Home-Grown Indian BPM Products
While much has been written about the global BPM players and their efforts to increase their market share in the rapidly expanding Indian BPM market, Jyoti Bhat and Jude Fernandez thought it would be interesting to look at the Indian BPM players, how they grew, the unique challenges they faced and, finally, the possible trends for the future. Read their Column for their insights and analysis of "Home-Grown" Indian BPM products.
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Points of View: Who Cares About Your Business Processes? Part 2
In his March Column, Roger Burlton explored some ways of looking at our external business stakeholders, based on communications between organizations and those they serve and those who serve them. In this month’s Column, Roger describes what we need to know about relationships and processes at the enterprise level and what we must do accommodate stakeholders in order to achieve strategic goals.
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Processes in Practice: What Organizations Need is a BPM Road Map
After reading the June 15th BPTrends Advisor, Once More, What is BPM?, Rob Davis asked himself another question, "Why is it so difficult to get organizations to care about business process?" Rob believes that the ongoing confusion regarding the meaning of BPM causes roadblocks to process initiatives. As a solution, he proposes a BPM Roadmap that creates a long term vision of BPM for the organization and puts a plan in place to achieve it, but at the same time, initiates Process Transformation projects that deliver more immediate benefits. Read his Column for the details.
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Down Under: Business Agility Requires Business Processes as its Basis.
Confronted by the need for continuous change, many organizations are looking closely at options to increase their agility. In this environment, IT has suggested that an organization can have agility if it adopts an Agile IT development methodology. IT’s argument goes something like this, "It is better to be a business analyst than a process analyst, as we first determine what the business needs, then build a system, and then do the business processes." John Jeston and Johan Nelis could not disagree more. Read their rebuttal in this month’s Column.
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BPM and the New Enterprise: The Case for Mobile BPM
In his May Column, Rashid Khan argued that smartphones would become the ideal platform for running Web and SaaS applications. In this Column, he asks why BPM is lagging in the support of smartphones, and what types of BPM tasks are suitable for smartphones. Read his answers and his advice to vendors attempting to respond to this potential growth market.
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BPM and SOA: Moving Beyond Processes to Outcomes
To achieve the benefits processes can provide, Mike Rosen asserts that BPM must be built on top of an agile, flexible layer of business services. In his Column this month, Mike presents a technique to ensure that your BPM initiative is aligned and supported by your enterprise architecture. Read his clear and concise directions for achieving a successfully aligned BPM initiative.
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Articles
Telecom Reference Architecture, Part 1
In their capacity as Senior Consultants for Wipro Consulting Services, Gopala Krishna Behara, Pradyumna Mahajani, and Prasad Palli have had considerable experience working with telecom service providers. In Part 1 of a two part Article, the authors define a telecom reference architecture and its purpose, describe common pitfalls for telecom service providers they’ve encountered in their work, and identify industry trends. Read their Article for greater insight into telecom architecture.
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BPM Governance Framework
In this Article, Vitaly Khusidman defines the requirements of a comprehensive framework that can serve as a single point of reference for all methods, artifacts, and tools needed for implementing a successful BPM initiative. Although the list of requirements is not complete, Vitaly sees this Article as a starting point for creating a BPM Governance Framework. Read his comprehensive and well-thought out treatment of this important topic.
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Deploying BPM in the Cloud Has a Silver Lining
Vendors beware. Austin Rosenfeld believes that the Cloud, or more specifically, the Software as a Service (SaaS) model that the Cloud enables, eliminates the need for many companies to buy servers and pay for the associated maintenance in order to use specific applications. Read Austin’s Article for reasons why deploying in the Cloud could be a significant money-saving strategy for your organization.
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ERP Systems: Unlock the Hidden Value
If you believe that your ERP system hasn’t lived up to expectations, don’t despair. Tom Sonde has some practical advice to help you unlock the hidden value, "marry process with technology, and apply best practices." Easier said than done, you say. Read Tom’s Article for the details.
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Product Review of the Month
Singularity Process Platform, Version 4.4
The Singularity Process Platform™ (SPP) is an enterprise-scale Business Process Management system that supports the entire lifecycle of business process management, from initial modeling, through execution, monitoring, and optimization. Singularity is focused on enabling companies to become more agile, by developing and delivering comprehensive BPM solutions that handle the full spectrum of business process types. Read the complete Report for a description of all of the features of Singularity Process Platform.
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Book Review
Mastering the Unpredictable by Keith Swenson. Reviewed by Paul Harmon
Adaptive Case Management is one name for approaches that seek to deal with dynamic and complex business processes. In this Book Review of an edited collection of papers on Adaptive Case Management, Paul tries to sort out where things are and where they are going.
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Calendar of Events/Education and Training
Conferences
BPTrends will be co-producing and/or participating in the following BPM Conferences: Training
The BPTrends Associates (BPTA) BPM Certificate Programs are scheduled for delivery as follows:

BPM Professional Certificate Program BPM Advanced Professional Certificate Program BPM Enterprise Certificate Program View Complete Calendar of Events

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