John has serious experience getting things done—the right way. For over 30 years he has covered Business Process Management (BPM), business process re-engineering, project management, systems development, outsourcing, and general management. He has held the positions of Financial Controller, Divisional Manager, Company Director, HR Director and Chief Information Officer. John is internationally recognised as a key opinion leader in BPM strategy and implementation. He has provided these services to significant organisations throughout Australia, Europe, Saudi Arabia, Dubai, the United Kingdom, Mexico and Brazil. He has authored a number of books and more than 20 articles on BPM and high performance management. He is a regular speaker at conferences and a Master Project Director, with the Australian Institute of Project Management and is a former member of the Institute of Chartered Accountants in Australia. John has recently joined the LITMUS Group as a partner. (www.litmusgroup.com)

John has co-authored:

• the definitive book on the practical implementation of BPM, Business Process Management: Practical Guidelines to Successful Implementations (2006 and 2008) which is recognized as world's best practice
• Management by Process: A Roadmap to Sustainable Business Process Management (2008)—the only book to provide a roadmap to sustainable BPM and High Performance Management
• He also writes a regular column in the international BP Trends newsletter

He can be reached at jjeston@litmus.com.